Goods in transit

Please be aware that once we have confirmed your order is despatched, liability for your package is passed over to the delivery company. From this point the delivery company is responsible for delivering your goods in a prompt and undamaged manner. In the extremely rare event of damage or loss of items in transit we will assist with re-claiming the goods or obtaining compensation. Once the matter is resolved (items are returned or compensation has been paid for the loss or damage) we will make any refunds due back onto your account.

Please note we are only able to take action for the loss of an item if it has not been delivered within 10 working days for UK, 25 working days for Europe and 32 working days for the rest of the world from the date of dispatch.

We highly recommend where possible you use our express delivery service to minimise the risk of loss and unpaid damage to your goods.

Shipping cost

Orders below £100:
1_UK standard 1st class / £4.50
2_UK tracked / £8.00
3_Europe standard / £9.50
4_Europe tracked / £15.00
5_Europe express / £20.00
6_
Rest of world standard / £15.00
7_Rest of world tracked / £20.00
8_Rest of world express / £26.00

Orders above £100:
9_Free standard shipping (UK, Europe and Rest of world). Please see below for approximate delivery timeframes.

Estimated postal times
We post your goods as soon they are ready, usually via the Royal Mail. The timeframes below are the estimated, working day delivery times given by the Royal Mail. Please note these days are approximate and timeframes can vary. Please be aware that international standard and tracked orders can sometimes take up to 4 weeks. The delivery time depends on the local/ national postal provider and necessary customs clearance.

We recommend you use our express postal service. This will enable you to check the status and safety of your package. It is also the quickest way to receive your goods. The approximate timeframes given below are based on working days.

1_UK standard shipping / 1—2 days
2_UK tracked / 1pm next day (for orders placed by 12pm)
3_Europe standard/ tracked shipping / 3—5 days
4_Rest of the world standard/ tracked shipping / 5—7 days
5_Europe & Rest of world express shipping / 1—3 days

 

 

Customs and import charges

Please note that all custom charges and import charges are the responsibility of the customer. We advise that you check your country’s terms and conditions to see if there are any associated costs when buying products from the UK.

Shipping address
Please ensure that when placing your order you provide us with the correct delivery details. Loss of items due to an incorrect shipping address is the sole responsibility of the purchaser.