Goods in transit

Please be aware that once we have confirmed your order is despatched, liability for your package is passed over to the delivery company. From this point the delivery company is responsible for delivering your goods in a prompt and undamaged manner. In the extremely rare event of damage or loss of items in transit we will assist with re-claiming the goods or obtaining compensation. Once the matter is resolved (items are returned or compensation has been paid for the loss or damage) we will make any refunds due back onto your account.

We highly recommend where possible you use a tracked delivery service to minimise the risk of loss and unpaid damage to your goods.

Shipping cost

Orders below £100:
1_UK standard 1st class / £4.50
2_UK tracked / £8.00
3_Europe standard / £9.50
4_Europe tracked / £15.00
5_
Rest of world standard / £15.00
6_Rest of world tracked / £20.00

Orders above £100:
7_Free (standard to UK, Europe and Rest of world)

Estimated postal times
We post your goods as soon they are ready, usually via the Royal Mail. The timeframes below are the estimated, working day delivery times given by the Royal Mail. However please be aware that international orders can sometimes take up to 3 weeks and delivery times depends on your local/ national postal provider.

We recommend when possible to use the tracked postal service to enable you to check the status and safety of your package delivery.

1_UK standard / 1—2
2_UK tracked / 1pm next day
3_Europe / 3—5
4_Rest of the world / 5—7

 

 

Customs and import charges

Please note that all custom charges and import charges are the responsibility of the customer. We advise that you check your country’s terms and conditions to see if there are any associated costs when buying products from the UK.